Payments & refunds
Confirmed technical failures automatically return the credits reserved for that task to your website balance once. A request with an uncertain submission status is checked before a refund or resubmission, to avoid duplicate supplier jobs. A completed video does not receive an automatic credit refund solely because of a subjective preference. Generating another version uses credits again. If the result has a serious technical defect, contact support with the task ID so we can investigate. For duplicate payments, incorrect charges, or a request to refund unused purchased credits, contact support with the order number. Cash refunds are reviewed after account and payment verification; this is not an automatic refund guarantee. Approved refunds return to the original payment method and the corresponding credits are removed. Mandatory legal rights take precedence.